We are pleased to announce that TripAdvisor has awarded Village by the Sea its 2018 Certificate of Excellence and announced that it has also qualified for TripAdvisor’s Certificate of Excellence Hall of Fame. The Certificate of Excellence recognizes businesses that earn consistently great user reviews and reflects an “exemplary year of customer service to” its guests.
TripAdvisor uses an algorithm that primarily takes into account the quality, quantity, and recency of user reviews, as well as the business’ tenure on the site. To qualify for a Certificate of Excellence, a business must:
• Maintain an overall TripAdvisor rating of at least four out of five
• Have a minimum number of reviews
• Have been listed on TripAdvisor for at least twelve months. Recipients are announced only once a year in late May.
Businesses that have received a Certificate of Excellence for five consecutive years qualify for TripAdvisor’s Certificate of Excellence Hall of Fame. With this latest Certificate of Excellence,Village by the Sea qualified for TripAdvisor’s Hall of Fame having received a Certificate of Excellence in 2014, 2015, 2016, 2017, and 2018. “We are very pleased to receive this award from TripAdvisor,” stated Jill Robie, General Manager of Village by the Sea. “Our goal has always been to provide outstanding customer service and TripAdvisor provides a great service by allowing guests to write ‘real’ reviews. We couldn’t have achieved this award without the help of our amazing guests.”